Technology

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Our proprietary technology is built on an innovative technology design with configurable, extensible, and scalable infrastructure. A technology included with a rich reporting engine, a dynamic risk assignment and aggregation engine, a risk calculation engine, a flexible workflow engine, a collaboration engine to configure applications, to design screens, and an integration framework.

You never want your company’s reputation called into question because your reputation is central to your business. Debt collections are a delicate process that requires experience and a foundation built upon a strong and control technology.

Here is an overview of the system and applications.

Automated Collection System - PROBE

PROBE is a custom application built to manage the total recovery process. This is our primary application that provides a platform for vital information in order for our agents to be able to perform at the most basic level. This application allows direct access to view client and agent transaction history. In addition, this platform provides a structure for establishing payments, credit adjustments, fixed and variable calculations.

PROBE has been designed to allow for multiple applications.

Integrated Compliance Application

This application includes various compliance tools that support our call center agents and management. This involves ‘IntelliAgent’ real time reminders regarding call times, federal and specific state legal disclosures, and compliance best practices.

Internal Auditor Application

Our internal auditing department provides assurance to of overall activity and is designed to add value and improve an organization’s operations. The internal auditor application helps our organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. This application also includes a full component for Quality Assurance.

External Auditor Application

An online application for external auditor’s that is available through our secure network. This application can be customized to provide specific business support our client’s auditors.

Network Operations Control Center

The Network Operations Control Center (NOCC) is an EIS management dash board tool that offers real-time process monitoring. It ensures that all processes are in control and that all process deliverables are met. We have defined our internal and client business rules and converted those rules into systematic secure process control.

Interactive Intelligence Phone System

  • Telephony / Dialer / Call Recording / Fax (also offers email and chat)
  • VoIP technology
  • Software solution running on standard Windows server platform
  • Real-time call center analytics
  • IVR & self-service automation
  • Skill based agent routing
  • Solution easily expanded for product, remote staff and site growth

Online Dash Boards

EIS has leveraged an online business intelligence solution in order to provide our clients with real time KPI performance metrics. The dashboards are available on web and mobile devices.

Reporting Capabilities

EIS uses a business intelligence tool called Query Builder. The purpose of our Query Builder is to provide the EIS management team with a flexible tool for data analysis. Our Query Builder is available to build and deliver ad-hoc reporting for clients and to convert those reports into a quick and sustained automated format.